Q. My event is a few months away, how soon do I need to book?
A. We have a great computer booking/reservation system. As soon as you have a date we can put in your order. We will prepare a priced quotation, and as you work your way through your plans, it can be altered/added to and re-costed at any time. When you wish to make it a confirmed reservation, a deposit will be required to book it in. As the summer months are very busy, it certainly pays to book between October and April.
Q. Do I need to book just for a few items?
A.It pays to come in and sort out your order while you are planning your party. We can help with suggestions, and make sure you have everything you need. Check out all the options, sizes of glasses etc. We will then have your order packed and ready for you when you come in to collect it. Some people make several visits, especially to the show room as well, sorting out banners, napkins, cake decorations, candles etc
Q. How long is one hire?
A.We have an event hire rate which can be Friday to Monday or Saturday to Monday. We do not charge a daily rate unless the items are being used more than one time. This is then negotiated depending on time used. An example of this would be HB Show which is over 3 days and includes a public holiday on the final day.
Q. How do I know what size marquee I need?
A.We offer to visit your site free of charge and will measure up the best location. Things to consider include number of guests, formal or buffet dining, daytime or evening meal, do you need a caterers tent, drinks area, dance floor. Our experience can be helpful to you and we want your function to run smoothly.
Q. Do you deliver?
A.Yes we do, this can be arranged at a time to suit you. We do charge for delivery and pick-up, this varies depending on the size of the order and the distance. Our depot in Queen Street West, Hastings is right in the middle of the Hastings/Napier area, so practically everyone is within a short distance.
Q. Can I pick up my order?
A.Certainly and our staff will help you load and unload. Remember that you need to consider the size of the order and your vehicle (I can tell you – there is no way to make long tables fit in a Mini) If you bring a trailer, remember to bring ropes or tie downs.
Q. When do I pay for my order?
A.Unless you are a regular account customer, we require the order to be paid for before it leaves, plus a bond against loss/breakages. All our terms and conditions are in the section on our website. We will refund the bond upon return of the items, as long as it is not needed for breakages. Also, if bond does not cover the full breakage cost we will ask you to pay the difference.
Q. Is the crockery and cutlery ready to use?
A. Absolutely. All tableware is processed through a commercial dishwasher. We pack all plates and cutlery in plastic bags and glasses in boxes.
Q. Do I have to wash the crockery, cutlery and glasses?
A.Yes, we require it to come back clean.
Q. Do you hire costumes?
A.No we don’t, but we do have a fabulous range of Dress-up for sale in the showroom. Fairies, pirates, clowns, angels, devils, cowboys and Indians, everything for spooky and sensational. Glasses, gloves, bling and all sorts of pendants, teeth, eyelashes, and body decorations, boas, bowties, gangster hats, punk, pantihose. Heaps of wigs, hats, face paint, and a huge range of Italian, feather and latex masks. Swords, axes, props of all descriptions.
Q. I need balloons too, what do you sell?
A. Look no further. We have a large range of foil balloons from age birthdays, wedding, baby and heaps more and can fill with helium. Latex balloons in all the colours, also we can make your balloon decorations, balloon arches, puffballs, table topiaries.
Q. Do you have table cloths?
A. We have linen for hire in several options. Long for the long tables, large square and round for the round tables, including 3m (to the floor). We also have plastic cloths for sale, over 16 colours in rectangular and round. These are a great option for home parties, bar tables, food tables. We also have plastic in a 30m roll, a practical option for long rows of tables.